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Heat Pump - No Cooling

  • Turn the power to your furnace off (there’s a switch on the side) for 15 seconds and restore power. Wait 10 minutes to see if the problem is corrected... Why? Because today’s heating and air conditioners have smart technology and basically are operated by a computer board. Sometimes the board will enter a standby state to protect the system or if there’s electrical interference that confuses the board. Cycling power will correct these standby modes, most of the time.
  • Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the heat pump is operating.
  • Try to get the heat pump to turn on by lowering the thermostat to its lowest temperature setting.
  • If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
  • Make sure all registers are open and not obstructed.
  • Check the power disconnect switch by each unit (outdoor and indoor).
  • Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
  • If the problem persists, please call us.